Privacy Policy

Casino Guide Australia respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Casino Guide Australia collects, uses, stores and protects personal information when you visit and use auscasinoguide.com.

About Us

Casino Guide Australia
1 Farrer Place
Sydney NSW 2000
Australia

Phone: +61 2 9240 1613

For privacy-related questions, requests or complaints, please contact us using the details above.

Information We Collect

Depending on how you use our website, we may collect limited personal information, including:

  • Your name
  • Email address
  • Phone number, where provided
  • Information included in messages submitted through our contact forms
  • Information you provide when reporting an incorrect listing or submitting feedback
  • Technical information such as IP address, browser type, device information and operating system
  • Information about how you interact with our website, such as pages visited and approximate usage times

We only seek to collect information that is reasonably necessary for our website’s functions and activities.

How We Collect Information

We may collect personal information when you:

  • Contact us through our website
  • Send us an email or other enquiry
  • Submit feedback or request a correction to a listing
  • Interact with features of our website that require personal information

We may also automatically collect certain technical and usage information through cookies, analytics tools and similar technologies when you visit our website.

How We Use Personal Information

We may use personal information for purposes including:

  • Responding to enquiries and requests
  • Reviewing feedback and correcting information on our listings
  • Maintaining and improving our website
  • Understanding how visitors use our website
  • Detecting technical problems, security issues or misuse
  • Maintaining website security
  • Complying with applicable legal obligations

We do not sell personal information to third parties.

Cookies and Analytics

Casino Guide Australia may use cookies and similar technologies to help the website function correctly, understand website traffic and improve the user experience.

Analytics services may collect information about your device, browser, approximate location and interactions with the website.

Where third-party analytics or advertising services are used, those services may process information in accordance with their own privacy policies.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored using secure systems operated by us or by service providers that assist us in operating the website.

No method of storing or transmitting information over the internet can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to operate our website and provide our services.

This may include disclosure to:

  • Website hosting and infrastructure providers
  • Website security and technical service providers
  • Analytics providers
  • Email or communication service providers
  • Professional advisers where reasonably necessary
  • Government authorities or other parties where required or authorised by law

We do not sell or rent your personal information.

Overseas Disclosure

Some third-party service providers used to operate websites and online services may store or process information outside Australia.

Where personal information is disclosed to overseas recipients, we take reasonable steps appropriate to the circumstances to address applicable privacy obligations.

Because the third-party services used by a website can change over time, the countries in which information may be processed may also change.

Accessing Your Personal Information

You may request access to personal information that we hold about you.

You may also ask us to correct personal information if you believe that it is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us using the contact details provided in this Privacy Policy.

We will generally respond to requests within a reasonable period and may need to verify your identity before providing access to personal information.

Privacy Complaints

If you believe that we have mishandled your personal information or breached applicable privacy obligations, you can contact us and make a privacy complaint.

Please provide enough information for us to understand the issue, including relevant dates and details where possible.

We will review the complaint and respond within a reasonable period.

If you are not satisfied with our response, or if your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC provides information about privacy rights and privacy complaints in Australia.

Office of the Australian Information Commissioner (OAIC)

Third-Party Websites

Our website may contain links to third-party websites, including casino websites, gaming venues and other external resources.

Once you leave Casino Guide Australia and visit a third-party website, that website’s own privacy policy and terms will apply.

We are not responsible for the privacy practices, content or security of third-party websites.

Children’s Privacy

Casino Guide Australia is intended for adults aged 18 and over.

We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, information-handling practices, technology or applicable privacy requirements.

The latest version will always be published on this page, together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Casino Guide Australia
1 Farrer Place
Sydney NSW 2000
Australia

Phone: +61 2 9240 1613